Hold off on buying new reading glasses until you've read this. I need to be upfront. I was searching for a quality pair of men's reading glasses and bought a pair from another online seller. The disappointment was real. What I assumed would be a simple purchase turned into a frustrating ordeal. I'm sharing this so you can avoid making the same mistakes.
When you buy glasses, you expect them to function properly and to receive decent service. Instead, I got a headache that lasted for weeks. I'm referring to basic problems that should never occur when purchasing something so vital for your vision.
First, picture needing assistance and finding absolutely no one. If you try calling this other seller, you will never get through to a human being. You can dial the number repeatedly, but having an actual phone conversation is out of the question. You're stuck talking to a machine, which is incredibly frustrating when your new glasses aren't right.
Verdict: Don't expect any real-time assistance. It feels like they don't want to communicate with you.
With no phone support, you might think, "I'll just email them." Think again. Email exchanges were painfully slow, taking days to get a reply. Each response felt like we were restarting the conversation from scratch, as if no one remembered our previous discussions. This dragged the process out endlessly. My issue wasn't resolved quickly; it just aged.
Verdict: If you encounter a problem, brace yourself for slow, circular conversations that go nowhere.
Here's a major issue. My 12-year-old also tried their glasses using their virtual try-on feature, which seemed impressive. However, when the glasses arrived, he had difficulty seeing clearly. A follow-up visit to the eye doctor revealed the problem: the pupil distance (PD) was incorrect. PD is crucial—it's the measurement of the space between your pupils. Typically, the retailer measures this for you. This seller, however, does not ask for your PD. If you don't provide it, they simply guess. For adults, they might assume 62mm; for kids, another number. This means the measurement will be wrong for many people.
Consider this: your vision depends on this precise number, and they're just guessing. How can that be acceptable? Naturally, the value will be incorrect for numerous buyers. We were informed our son's PD was wrong, rendering his glasses useless.
Verdict: They make a critical guess that can ruin your vision. Always know your PD before buying glasses online.
After all this, they noticed my initial negative review. They actually called me and offered to fix the lenses. I accepted, hoping for improvement, but even this became a mess. The exchange link they provided didn't work, and I couldn't reach the person who made the offer. It led to more emails, more waiting, and more starting over.
Then came the worst part: to exchange glasses, you must return your old pair first. Only then will they begin making your replacement. This leaves you with NO glasses for weeks while you wait. Imagine needing your reading glasses and having none at all. It was infuriating. The remade glasses did eventually work, but the journey to get there was incredibly painful.